Frequently Asked Questions

It's easy with your resident portal. The Flats offers an array of online services - including the ability to make automatic rent payments, place a maintenance request, and even meet your neighbors, all from the convenience of your own home or work computer. If it is your first time on the website, you will need to create a new account by simply scrolling down the page to "Resident Portal" and then clicking on "Click Here to Register" and entering the required information.

Rent is due on the 1st of each month. Payments can conveniently be made online via the resident portal using e-check with no fees. Credit/Debit cards can also be used but will have an additional fee.

To meet your unique time frame requirements, The Flats offers a wide selection of variable lease terms. For more details, please call to inquire about our current lease terms. 

We welcome you to make an appointment by sending us an email or giving us a call and stating your specific needs. Once we have confirmed we have an apartment that fits your needs, we will schedule an appointment with you. We do require you and any of your guests to provide a valid government issued identification to tour. We cannot tour you without this.

The Flats at Cedar Grove provides on-site maintenance technicians M-F during normal business hours. Any after-hours maintenance emergencies will be dispatched to our on-call maintenance.

To place a maintenance request, please call the leasing office or log in to your resident portal, click on the maintenance tab, and fill out the required information.

To serve your need for furnished apartments, The Flats has formed partnerships with premier furniture rental companies. For more details, please contact the leasing office.

The Flats at Cedar Grove welcomes all inquiries regarding the availability of corporate rentals. For more information about corporate housing availability, please contact the leasing office.

No. We are proud to offer you a smoke-free community here at The Flats at Cedar Grove!

The best neighbor is the one you choose. That's why The Flats has set up a resident referral program. It's a great opportunity to earn some extra spending money by introducing your friends to The Flats' luxury apartment living, resort-style amenities, and maintenance-free lifestyle. Simply call, email, or stop by the leasing office to let us know you have recommended a friend or to learn more about The Flats resident referral program.

We offer a convenience bundle, which is a required monthly fee of $99 and includes trash, recycling, and internet.

Gas and Electric will be billed separately through the utility company, billed directly to the resident.

Water & Sewer are calculated by RUBS through a 3rd party vendor and paid to the property. *Residents are responsible for a monthly utility billing administrative fee of $4.75, charged separately from their monthly payment.

Designed for your comfort and convenience, each of our luxury apartment rentals features outstanding amenities that make the most of your time at home. Kitchens feature high-quality stainless steel appliances, including a refrigerator with an ice maker, dishwasher, oven, and microwave. Every apartment boasts front-loading, high-efficiency washers and dryers for your use.

The Flats at Cedar Grove is pet friendly and accepts cats and dogs. Dogs weighing more than 25 lbs are required to be on the first floor.

BREED RESTRICTIONS: PIT BULL TERRIER, STAFFORDSHIRE TERRIER, MASTIFF, PRESA CANARIO, AKITA, WOLF HYBRID, CANE CORSO, GREAT DANE, ALASKAN MALAMUTE, SIBERIAN HUSKY, ROTTWEILER, DALMATION, DOBERMAN PINSCHER, CHOW CHOW, OR ANY MIX THEREOF.

Refundable pet deposit of $250 and non-refundable pet fee of $250.

Yes, $50/month/dog and $25/month/cat.

We allow two (2) pets per apartment home.

Surface lot parking is FREE for our residents and their guests on a first-come, first-serve basis. Assigned underground parking is available:

• Single stall: $75/month
• Tandem parking: $150/month 

Caged storage locker: $40/month, located in the garage (4'9" L x 4' W x 7' 5" H)

The Flats has fully recessed balconies on the majority of floor plans. Some floor plans have juliet balconies, and a few select floor plans do not have balconies. None of the balconies are walk-outs.

The Flats at Cedar Grove is conveniently located near centers of employment, shopping, transportation, and entertainment. To get detailed information about all the local restaurants, schools, theaters, and places of business near The Flats, contact the leasing office or go to The Flats homepage and click on the "Map" tab.

We require a $45 application fee per adult applicant.

We require a $45 application fee/adult applicant, a one-time admin fee of $250, and a security deposit of $250 to take your desired unit off the market. An additional security deposit equal to one (1) month’s rent may be required pending screening results. Additional and alternative proof of income and/or identification may be required pending ID verification, screening results, and/or income verification. See the performance deposit agreement upon applying for denied or voluntarily canceled applications.

We run a 3^rd party criminal, background, credit, and rental screening.

You must meet the minimum requirement of approximately 2.5 times the monthly rent of the apartment for which you applied for.

Tenant must obtain and maintain a minimum of $100,000 personal liability coverage upon move-in from a qualified insurer of their choice.